Every confirmed transaction and cleared payment on southerncrossnz for Fantasy Cricket is treated as irrevocable and unchangeable. All monetary dealings are final. We hold user satisfaction in high regard; thus, only legitimate concerns will be taken into account.
If any discrepancies are observed regarding charges, transaction amounts, or fee deductions on southerncrossnz, and dissatisfaction arises, it is essential to alert us within a 3-day window from the incident. We'll conduct a review and decide accordingly based on internal procedures.
southerncrossnz holds full authority to terminate any scheduled match or series of matches at its exclusive discretion, without providing a rationale. In such instances, associated charges will be refunded to the concerned users within 1 to 3 business days.
Once an event commences inside its designated tournament chamber, southerncrossnz prevents further user entries into that specific game.